Friday, February 18, 2011

MacBook Pros may be in for an imminent refresh



Welcome back to our annual tradition of speculating on just when and how Apple will freshen up its laptop range. AppleInsider is citing multiple sources today in support of its assertion that the MacBook Pro line will be getting upgraded by Apple, potentially as soon as next week. The Mac OS vendor is reportedly briefing folks to be ready for a "significant product launch" soon, which is narrowed down to its laptop division by a couple more pieces of circumstantial evidence. Apple's Asian online stores have shifted their promised MBP delivery times from 24 hours to "one to five days," indicating potentially lower stock quantities, while Italian blog iSpazio has dug up five new product SKUs that could be the markers for new laptop models. None of that sets anything in stone, of course, but we're also hearing the expected upgrade to Sandy Bridge won't afflict Apple's new machines with that Cougar Point chipset flaw, so whenever Apple deigns to bring us this upgrade it should be nice and pristin

Tuesday, December 28, 2010

The 10 Commandments of Customer Support


The 10 Commandments of Customer Support

1. Listen - Listening is the first step to understanding. Everyone calling support has a problem to report. If you don't listen, you'll never find out the customer's problem.  Some customers can be frustrated and want to know that their pain is being heard. Allow them to vent, understand their frustration and let them know you heard what they said. After the emotions subside they'll be in a more receptive mood for advice. 
2. Teach - Knowledge is power. Teaching our customers how to solve their own problem empowers them, and gives them a sense of control.  Our goal is to help people transform their own marketing. We help even the smallest businesses take control of their website and their marketing efforts.  Teach them how to edit their own website, and instead of a frustrated customer, you put them on the path to control of their own marketing destiny.
3. Pay Attention - Multitasking is great for productivity, but never forget that the customer you're dealing with is your top priority.  If you miss the details of a problem, and the customer needs to repeat themselves, they will feel ignored.  Listening (see Commandment #1) isn't just about hearing what they say, it's hearing all of what they have to say.
4. Ask the Right Questions -  Getting to the bottom of the problem requires some digging.  Sometimes a customer will work themselves down a difficult path and only call about a solution for the immediate problem they see.  Find out what their larger goal is, and you can often make their life easier.  They may say they're trying to add a single line to a table today, but what they really need is a format to display their content in an easy to edit layout.  Get a big picture view of the issue and a more comprehensive solution can present itself.
5. Don't Interrupt - We're here to help customers on their timetable, don't rush a customer. 
6. Apologize - Even if it's not your fault, apologizing and taking ownership of a problem is one of the fastest ways to defuse an emotional situation. You don't have to assume responsibility to truly apologize.  Saying you're sorry the screw-up occurred doesn't mean it's your fault, it says how you feel about what happened.
7. Focus On Solutions, Not On Blame - HubSpot lives and dies as one team.  Never blame another department, instead focus on finding a solution that will work.
8. Put Yourself In Their Shoes - Get to know the customer's business. Sometimes looking at the problem from a different angle will reveal a solution.  Find out how the customer uses our products and their process might reveal a solution or new idea. Think about how visitors to their site flow through the pages and how that process can be streamlined.  Get to know the customer's business. Our customers are all different. Finding the right solution to their problem starts with knowing their business processes, and how they can work best with our systems.
9. Treat Free Product Users As Customers - They've already found our product, their first phone call could be our only chance to show them how good the support is that comes with our software.  
10.  Laugh, Smile and Have Fun - When appropriate, have fun with the customer. If they're smiling when they hang up, you've done a good job.

What other rules would you add to this list?


Tuesday, December 7, 2010

Google Cr-48 Chrome Laptop Preview



Google Cr-48 Chrome

Well, would you look at what showed up on our frigid doorstep this morning? That's right, we are now the proud owners of Google's first Chrome OS laptop -- the Cr-48. Obviously, we ripped open the box and got right to handling the 12.1-inch, Atom-powered laptop. So, what does the thing feel like? How's that keyboard? And more importantly, how's Chrome OS looking? Stand by for our impressions, which we'll be adding in depth over the day. First impression: this thing is different. Here are some quick bullet points, one of our favorite formats for presenting data in a list:

Hardware


The entire body is made of a soft, beautiful matte black. It feels very Droid-like, just a little less rubberized.
Overall, it looks a lot like a black MacBook, including a magnetic latch with a split spot for getting your finger in and lifting the lid, a very similar keyboard, and a similar hinge design.
There's on of those large Envy-style clickpads. It has great multitouch scroll, and great general mousing feel (better than most Windows laptops), but it also has some of that Envy trouble of disliking a finger floating on the lower part of the pad. Basically, you have to click or mouse, you can't be doing both at once.
If you don't like the ClickPad you can always attach as USB mouse. We plugged in the Logitech Anywhere MX and have been mousing away.
The matte screen overwhelms us with gratitude. Thank you, Google. Thank you.
There's ultra-wide ctrl and alt buttons on the left side, thanks to the lack of a Windows Key.
Software
It starts up instantly, and it's actually really hard to tell if we've put it into standby or not because there are no drive noises, and we haven't hit upon any fan noise yet either.
We're having trouble installing Photoshop.
Our apps haven't synced over from our desktop's copy of Chrome, which must be a still-forthcoming feature.
You need an internet connection for the very first setup and login, but you can login to an existing user while the device is offline, and access anything that's cached or HTML5-stored on the device -- like some of those new Chrome Web Apps.
While wake from standby takes less than a second, a cold boot takes around 15 seconds to get to the login screen, and another 6 or 7 seconds to login after you've entered your password.
The remainder of our impressions will be about Poppit!.
Flash is really bad, both with general applications and particularly with video. Adobe hasn't built Flash acceleration yet for Linux, and there's not a hardware acceleration chip, either. Hulu is like a slideshow, YouTube works, but not great.
The most important thing to remember is that this product is in no way designed for the mass market, and it's up to Samsung, Acer, and other forthcoming third parties to actually build the hardware we'll end up buying in the long run. Still, there seems to be a lot here that laptop manufacturers of all sorts could take note of, and generic-ified or not, the Cr-48 is pretty striking

For more reviews follow us at pcwizardservice

Tuesday, November 30, 2010

Dell Inspiron Duo review

Dell Inspiron Duo Review


When Dell first demoed the Inspiron Duo and its vertically rotating screen on stage at IDF in September, our mouths nearly hit the floor. It looked like a plain old netbook until its 10.1-inch capacitive touchscreen did a magical backflip and folded down over its keyboard to morph into a tablet. It was like nothing we'd ever seen before. And we actually figured it would be the sort of system that would stay locked up in Dell's labs, but when its specs were revealed -- a dual-core Atom N550 processor, 2GB of RAM, and Broadcom Crystal HD accelerator -- it became evident that the netbook / tablet hybrid was the real deal. Running Windows 7 Home Premium and Dell's new Stage interface, the $550 netvertible has the potential to successfully straddle both the netbook and tablet world. It also has a real shot at being the perfect device for those wavering between buying a netbook and a tablet. Indeed, the Duo is filled to the brim with potential, but what's the thing really like to use? We've spent the last few days with the Duo (and its Duo Audio Station) to find out, so hit the break for the official Engadget review!
Editor's note: The review unit Dell sent us was a hardware production unit, but we were told the software was about 95 percent done. We will update this review with our impressions of the final unit when we receive it.  You may follow us on twitter, pcwizardservice or macwizardservice  for more info.

Wednesday, November 24, 2010

Joel's CheeseCake Recipe by PC MAC WIZARD COOKS LOL


Joel’s Cheesecake

LEMON CAKE

1 Betty Crocker Lemon Cake mix
Please Follow recipe on the box

GLAZE:

2 teaspoons of lemon extract
1/2 Cup of sugar
1/2 Cup of water
Make glaze with lemon juice and sugar and heat until hot.


Cream Cheese Filling

4 (8 ounce) packages cream cheese
1 2/3 cups sugar
1/4-cup cornstarch
1-tablespoon pure vanilla extract
2 large eggs
3/4-cup heavy whipping cream

14 X3 inch Aluminum Round Cake Pan






































First Mix all the cake ingredients well and bake in a well-greased Round Cake Pan at 325 degrees for 1 hour.  Once cake is done, refrigerate for about 2 hours.  While cake is in the fridge, you may start up your cream cheese filling (below) and put it aside once done. After that cut the cake bottom layer about 2-4 inches deep side to side.  This will be used as the cheesecake’s bottom.  Cover the pan with aluminum foil so that you may release the cheesecake once done.  Make sure foil hangs on all sides, to be able to pull cheesecake out.  Place the cut out cake on the bottom of the spring-foiled pan and pour some of the glace over the cake and let it soak in.


1.     Place one 8-ounce package of the cream cheese, 1/3 cup of the sugar, and the cornstarch in a large bowl.
2.     Beat with an electric mixer on low until creamy, about 3 minutes, then beat in the remaining 3 packages of the cream cheese.
3.     Increase the mixer speed to high and beat in the remaining 1 1/3 cups of the sugar, then beat in the vanilla.
4.     Blend in the eggs, one at a time, beating the batter well after each one.
5.     Blend in heavy cream.
6.     At this point mix the filling only until completely blended. Be careful not to over mix the batter.
7.     Gently spoon the cheese filling on top of the Lemon baked sponge cake layer.
8.     Place the Round Cake Pan in a large shallow pan containing hot water that comes about 1 inch up the side of the pan.
9.     Bake the cheesecake at 325 degrees until the center barely jiggles when you shake the pan, about 1 hour.
10.  Cool the cake on a wire rack for 1 hour.
11.  Then cover the cake with plastic wrap and refrigerate until it's completely cold, at least 4 hours or overnight.
12.  Pull up the foil sides of the pan.
13.  Peel the foil of the side of the cheesecake, cut and serve
14. Store any leftover cheesecake in the refrigerator.

Sunday, November 21, 2010

Black Friday 2010 Best Christmas Gifts by PC MAC WIZARD SERVICE


Well is that time of the year and PC  MAC WIZARD SERVICE  have compiled a list of 10 best christmas gifts.  Our list consist of the top of the line electronics.  We hope that you enjoy our list, let us know what you think of our list.  

 


We consider the Samsung  Epic 4G to be the best android phone on the market.
Stunning amo led screen, superb slide out keyboard and lots of integrations along with a front camera for video calls. 





From the all in one models HP all in one 200t, is hands down the best all in one pc.    Along with windows 7 and multitouch this is definitely the best all in one pc.
It comes with a duo




From Apple,  the MacBook pro we think is one of the best Laptop computers in the market. 

All we can say no controllers. What can you say


Best LED 3D TV but if you got more money go for the UN55C9000 or the UN65C8000










Swivel screen from dell, now thats a game changer.
One minute pad another laptop great concept from our partner dell.















6. iMac 24" 
No this is the best in home computer.  Great Great Great 95% Free of Virus World..
for now lol.  Beautiful image and superb stability..









Great reliable laptop at a great and affordable price.  Make sure to customize it and choose the intel processor one.











Great Camera along with superb HD video so it works as camera and video camera all in one. 12 Mega Pixel















So they say this is the best shaver, price is bit high but beats paying 20 dollars in cartridges.



















10. iPad
 if you are an apple fan











Galaxy Tab 
 for android fans...



Merry Christmas!!!!! All In one HP

Thursday, November 18, 2010

What We Want from Win 8 and It's Future



The Future of Windows: What We Want from Win 8





In Windows 8, users will trump systems and the cloud will rule us all



What will Windows 8 look like? And when will it happen?
This summer, the world got its first chance to see what might be in the cards for Windows 8 when Italian tech site Windowsette.com posted several allegedly leaked internal Microsoft PowerPoint slides. Most of the leaked slides end with a disclaimer saying they were a “Windows 8 discussion” rather than a “plan of record,” but they still shed insight into the future.
Arguably the most intriguing and surprising slide is one that not only admits to the successes of a rather well-known competitor, but in effect champions it. Entitled “How Apple does it: A virtuous cycle,” the slide addresses the perceived positive user experience of Apple customers and gives a huge nod to Apple product satisfaction and in turn the brand loyalty and revenue generated by that satisfaction.
Another key slide, labeled “Focus: hardware capabilities,” flaunts an image of a prototypical all-in-one PC in order to make the point that the formfactor for Windows-based systems is evolving. Accompanying this image are a number of bullet points discussing everything from biometric recognition logins (the presentation later forecasts that “camera integration will likely be ubiquitous by 2012”), to voice control, to a touch display with “five or more contact points for improved sampling.” Furthermore, a “Sensors” section alludes to support for features such as infrared proximity sensors, proximity-based sleep/wakes, and light sensors that automatically adjust screen brightness to suit ambient room and environment conditions.


This is a look at two of the "Discussion" slides that were allegedly leaked from a Microsoft OEM presentation this summer.
It also seems clear that Windows 8 will have its head in the cloud, so to speak. According to the leaked “discussion,” Windows will evolve from a machine-based system to a user-based one. In theory, Windows customer accounts will be connected to the cloud. Remote PCs will log onto websites on behalf of users, and cloud-ensconced settings and preferences will follow users from one device to another.
What’s more, the leaked slides put forth the concept of a cloud-based “Windows Store,” ostensibly Microsoft’s take on Apple’s App Store. In the ideal scenario envisioned by the PowerPoint deck’s discussion, consumers will be able to purchase applications online that “they can use on any Windows device,” and where developers can get a big helping hand to “reach millions of users.”
Other notable innovations on the table for discussion include instant (or near-instant) on, improved diagnostics and hardware/software monitoring, and support for a one-touch “reset” button that not only reinstalls Windows but retains the entire user environment, including settings, personal files, and applications. If the leaked material can be believed, an emphasis will be placed on being able to “connect end users to the right help when they need it,” which is no small challenge given the preponderance of software and hardware developers.
Interestingly, when the presentation discusses target formfactors, it does so without referencing the stalwart desktop PC. Instead, the three “centers of gravity” include all-in-ones, laptops, and slates.

What Won't We See?

Not surprisingly, when we asked our panel of independent hardware vendors what they wanted in Windows 8, we received a wide range of responses. Most of them took the time to laud Windows 7 for being stable and fast. One of our panel members, Kelt Reeves, owner of Falcon Northwest, told us his company is still riding high on Windows 7 sales, so much so that his only hope for Windows 8, “Is that they don’t mess up all the progress they’ve made with Win7!”
Given what seems to be a two-year development cycle as opposed to the traditional five-year cycle—more on this below—it’s likely that Microsoft won’t introduce any major new underlying technology in Windows 8. Given the stability and reliability of the NT kernel that has served as the foundation for all recent versions of Windows, it’s unlikely we’ll see any significant changes there. And, given the satisfaction that hardware manufacturers and users alike have expressed regarding Aero as implemented in Windows 7, it’s unlikely we’ll see any significant changes in the interface schema itself, aside from touch-screen enhancements.


What Will We See?

Instead, what we—and everyone we spoke to—expects to see in Windows 8 is a shift in focus from system-based computing to user-based computing. This is no small task—the implications of this shift are massive, with thousands of ripple-effect ramifications. We also expect to see performance boosts and feature implementation designed to ward off not just Apple, but Google’s Android and Chrome operating systems, as well. Windows 7’s relative stability should greatly aid Microsoft in this pursuit because the company can focus on adding features as opposed to fixing bugs. “Windows is under fire from all sides—with iOS and Android/Chrome threatening them,” one of our off-the-record OEMs told us. “It still has incredible momentum and is not going away, but the OS of the future needs to be more nimble and responsive.”
As always, faster boot times will be a goal, and the onset of SSDs—which we’re betting will be ubiquitous by the end of next year in mid- to high-end systems—will help. “We are asking Microsoft for boot times of under 30 seconds,” one manufacturer told us. With the constantly evolving power of the PC platform, we won’t be surprised to see the next version of Windows booting in less than 20 seconds.
Almost every one of our experts was adamant in insisting that Windows implement an instant-on mode. In an ideal world, and a stable OS, boot times will take a back seat because instant-on is essentially the same thing as waking up from standby. Either way, the feature is a no-brainer with all the media streaming and remote access sure to come in future iterations of all operating systems. To date, display-driver instability and incompatibility continue to thwart fast system wake-ups. Microsoft will have to address the third-party driver situation at the code and distribution levels. No big surprise here: We’ll see a more effective means of certifying and automatically distributing these drivers.
Let’s get the other no-brainer enhancements out of the way now, also. Universal requests include deeper calendar/contact integration and social network integration—preferably at the desktop level as opposed to the browser or application level. Given the popularity of Android’s highly dynamic desktop, we also expect to see more useful and functional application-style widgets, multiple desktop views that we can change based on the context and situation, and improved taskbar and desktop notifications. There’s obvious room for improvement around troubleshooting, diagnostics, and self-healing.
Enough of the small stuff—let’s take a look at the bigger features and functionalities we can expect to see in Windows 8.




Apps & Gaming

Every year Microsoft, Apple, and Google keep expanding their spheres of influence by acquiring, mimicking, or duplicating third-party software makers’ applications and services. We’re betting that for Windows 8, Microsoft applies the lessons Valve and Apple have learned with Steam and the App Store.
The next iteration of Windows will have tighter built-in integration with games and other applications via a built-in games/applications manager. Origin PC founder Kevin Wasielewski agrees. “Although Mobile Phone 7 will include Marketplace,” he told us, “it will be nice to see this carry over to Windows 8. Programs installed should function more like apps, with updates, in-game purchases, and more.” Valve’s Steam client is the perfect model here. In Windows 8, app management, updates, and even purchases will all be seamlessly and automatically managed, with no need for install discs or serial keys. We’re drooling for cloud-based saves that will allow us to play games across multiple systems.

Valve's Steam gaming client has caught on like wildfire in recent years. It's an ideal app/gaming marketplace client, and we should see something similar in Windows 8.
The truth is, Microsoft already has a marketplace. It’s called Xbox Live. The company also already has a framework for independent game development with its XNA software developer’s kit, which is capable of running on Windows, Xbox 360, Windows Mobile, and Zune. The real secret sauce could be Microsoft’s ability to encourage and allow users to migrate their apps, games, and gaming content between devices, or permit access to games via remote connection. Wasielewski adds, “OnLive is cool, but I am limited to their content and possibly their bandwidth during heavy use. I’d like the ability to remotely connect to my slick gaming PC or server at home and remotely play my games from another location and/or my mobile device.”


Cloud-Based OS

We’re starting to get sick of hearing about Cloud Computing—it feels like an obvious evolution, and one that’s actually been around for quite some time—but it will be extremely relevant as Microsoft shifts to a cloud-based user-first architecture in Windows 8. But what does this mean in terms of actual features? First, companies like Dropbox, Carbonite, and other cloud-based storage and backup services should be concerned, because Windows 8 will include built-in support at the File Manager level for Windows SkyDrive, which will allow us to save and access files from anywhere and on any device.
With SkyDrive, Microsoft already has its Dropbox killer. We can expect to see SkyDrive fully integrated into the File Manager in the next version of Windows.

Along similar lines, we’ll finally see robust implementation of Microsoft’s entire Office suite via Office Live. The big difference is that it will be built into the OS itself. We envision Microsoft implementing a pricing scheme similar to Xbox Live here—various recurring monthly or annual subscriptions will grant users access to Office Live applications, cloud services, video/movies, and the Windows app marketplace.

Virtualization

To date, virtualization feels under-utilized, and we expect this to begin to change with Windows 8. It’s difficult to predict how this will play out though, aside from virtual application threads and quarantined safe zones for browsers and applications. One of the experts we consulted with for this story gave us an interesting idea by suggesting that Microsoft implement a “high-performance mode for gaming that turns off unnecessary BS services and tasks with a simple click.” Agreed. We took this sentiment a step further and began to contemplate the possibilities of combining hardware-accelerated virtualization with cloud-based gaming services. Imagine a service like OnLive that uses virtualization, but also provides unfettered, no-latency access to your PC’s hardware layer.
Virtualization could also be utilized to enhance remote connectivity and interoperability between mobile devices and Windows. It’s not too big a reach imagining Microsoft coming up with an application that leverages the company’s VirtualPC technology to allow users to fully and automatically connect to and use their mobile device within the Windows OS. Virtualization could be used to duplicate and host such an environment, which we’ll dub the “Windows Teleporter.” This would be easy to accomplish with the Windows Mobile OS, but would obviously require more complicated (and conflict-laden) solutions with BlackBerry, Android, and iOS.

Storage

Windows 7 included support for the Trim function, which allows the operating system to communicate with a solid-state drive about which sectors are OK for garbage collecting, and made consumer use of solid-state drives practical. However, SSD space is limited, and is best used for applications, not documents. Windows 7’s Library feature made it easy to set default libraries to link to external drives, but to truly offload all documents meant fiddling with symbolic linking to fool programs that save to the C:\ drive no matter where they’re stored. As such, we expect Windows 8 to include greater separation between apps and data (like Linux), and allow for total dissociation between the OS partition and document and data storage—or at least include a wizard for moving the Documents folder.
On the other end of the spectrum, expect support for bootable partitions greater than 2TB. This is supported in 64-bit versions of Windows since Vista, but they need UEFI boot loaders and GPT partitions. Windows 8 and the hunger for bigger storage will drive UEFI adoption.

The Living Room and Beyond

One final thought: We’re betting that Windows 8 spells the end of the Windows Media Center layer as well as the Windows Media Player itself. The direction Microsoft has pursued with Xbox Live makes us think Zune will become the foundation for all Windows-oriented media in the same manner that iTunes is for Apple.
TV and Home Theater is one category where Microsoft has strong offerings, but attaching an entire OS to an HDTV or even to a low-end all-in-one PC doesn’t make sense. One request we heard repeatedly from our experts was for a version of Windows that is “smaller and has lower specs for low-cost appliances such as HDTV, but with the full Windows shell and GUI,” as one boutique systems manufacturer put it.



We expect to see Windows Media Center stripped down for installation on appliances such as HDTVs and low-end all-in-one PCs.
So, when will Windows 8 make its debut? One of the slides in the leaked discussion presentation indicates a beta release in the summer of 2012, with a full release at the end of the year. This would be a greatly accelerated release schedule for Microsoft, which has previously released new versions of Windows every five years or so.
This said, we’re betting that the release of Windows 7 marks a development-cycle shift for Microsoft from five-year cycles to two-year cycles. Why? Apple does it, and Android does, too. In today’s rapidly changing environment, five years is too long to wait for even a minor iteration of a major operating system. We’re calling late 2012 on this one.


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